Please email us on booking@crystalsuites.info keeping in mind that our reception working hours are 9 a.m.-9 p.m. Your inquiry will be replied within 2 hours with a special offer.

The inquiry should contain:
- Arrival Date
- Departure Date
- Number of people
- Preferred bedding
- Optional: the name of chosen apartment

To confirm your booking
The Crystal Suites offer will be sent to you. Please check the booking details and confirm your reservation. Advance payment is required within 3 days after receiving your confirmation of Crystal suites Offer.

We accept major credit card payments (by a faxed or emailed authorization letter), e-transfers or online credit card payments. A special and personal link will be generated for you to choose a method of payment
Benefits of transfer payments:
- fast – the transfer is effected instantly, at the bank’s booking hours,
- cheap – transfers as free of charge payment channel,
- secure – transactions are fully secured.
Payments in Euro, USD, GBP are not exchanged into PLN currency which means that buying a product for GBP 100 your credit card will be charged with the same amount, USD 100.

Thanks to electronic Dotpay payments foreign payments can be accepted with such cards: Visa, VisaElectron, MasterCard, MasterCard Debit, Diners, Carte Bleue, CartaSi and Dankort.

Cancellation Policy for email reservations
The standard booking cancellation policy is:
Cancellation of booking more then 10 days before arrival date
Free of charge, your advance payment will be returned to your bank account at the current bank exchange rate, minus 100 pln the operational cost.
Cancellation of booking less then 10 days before arrival date
You shall be charged the equivalent of the first night , rest of your advance payment will be returned to your bank account at the current bank exchange rate, minus bank transfer cost and the equivalent of 150 pln the operational cost
No – show or cancelation on the day of arrival
You shall be charged the equivalent of the first night, rest of your advance payment will be returned to your bank account at the current bank exchange rate, minus bank transfer cost and the equivalent of 150 pln the operational cost

Exceptions to the cancellation policy
Full refund will be given irrespective of the time of the cancellation in the case of serious illness, serious family problems, cancellation of flight, serious injury or the death of the client. Crystal Suites may ask for documents to confirm the cancellation reason.

Alternative Accommodation in Krakow
Should the original property not be available for any reason or in case of technical problems of higher instance we reserve the right to change the apartment booked for another apartment in Kraków of equal or higher standard. If it is impossible and the guest will need to be accommodated in the apartments of lover standard the difference in price will be refunded.